NFE 2026 - Stand 201, Hall 2. See you there!
NFE 2026 - Stand 201, Hall 2. See you there!
Building rapport over the telephone
Great communication is a contact centre agent’s most useful tool and the best agents have the knack of quickly establishing a good relationship with their customer. If you struggle to build a quick rapport, the outcome of any conversation is not likely to be the one you are hoping for. Building rapport over the telephone.