The world of business is fast-paced and non-stop. There are so many things to do it can be difficult to know where to begin. Outsourcing your phone needs to a telephone answering service can free up a load of time and take a lot of the stress out of your day. Here are three great reasons to use a telephone answering service...
1. Never miss another sales call
Your business lives and dies by its sales calls. They're the lifeblood of any business. There's very little point in spending so much time, effort and money on marketing, only to miss out on the sale because you're inaccessible to your potential new clients. A great deal of sales and business is now conducted online, but a lot of people are still uncomfortable hiring someone, or committing to a purchase, until they have spoken to a real life person. Many people simply prefer the phone, don't have regular access to the internet, or are total technophobes. Landing even one sale a month can pay for a telephone answering service, and you're likely to get a lot more than that.
If your office is busy and nobody has time to answer the phone, you're going to miss out on money. You can set up a telephone answering service so that any calls you are unable to take are diverted to it. Alternatively, at times when there is nobody in the office, or it's closed completely, your telephone calls will be automatically forwarded to the mobiles of key members of staff by the answering service. These calls can then be easily screened, so that you never miss the important ones but don't get bogged down by things that can wait.
2. Saving money
The alternative to a telephone answering service is usually to hire a receptionist, which can be very expensive, especially for a small business. You may not have enough calls coming in to justify a full-time member of staff. Having other staff members answer the phone is an easy solution, but it will constantly draw them away from their own work, and severely hinder productivity. Consequently, it still costs you money.
A dedicated telephone answering service represents a massive saving compared to the options for in-house call handling. You can avoid the extra salary of a receptionist, and evade the cost of reduced productivity.
3. All your calls are answered even if your business is closed
Unlike a receptionist who needs to be physically present in the office, or at least available on a mobile, a telephone answering service doesn't sleep. Whether your business is open or closed, it will handle calls, take messages, receive orders and deal with everything for you - even while you sleep.
Are you looking for a telephone answering service for your business? Get in touch, we're happy to help...