When customers contact your business you must ensure that the highest levels of customer service are maintained at all times. It may seem easier to make a personal connection with your customer during a face to face interaction, but this can and must be done over the phone as well. Here are some tips on how to personalise customer service communication, for happier customers and business success.
Read MoreIn theory, "call escalation" can be the key technique in problem resolution. Should a customer have a question a representative can't answer, escalation is a neat way of diverting queries to more senior members of staff. Over many years, Frontline have developed a streamlined and effective escalation process that connects customers with the person who has their answers.
Read MoreFrontline specialise in providing 24/7 telephone, email, live chat and social media support to the funeral industry. Trusted by businesses of all sizes, nationwide. Call us on 01489 866 630 or make contact through our website.
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