Running a successful business is all about gaining new sales. This is what builds stronger and larger client bases. However, it's no good achieving great success with your sales force if you are leaking orders because you are losing existing clients. In fact, losing the opportunity for repeat business in this way is one of the cardinal sins that any business can make. This is where deploying a contact centre, using a specialist outsourced customer service facility, can reap dividends.

Nothing annoys buyers more than being ignored or being on the end of poor customer service. Winning new orders is just the beginning of building a successful business. If you don't have a top contact centre offering excellent good customer support for all after sales queries, you are jeopardising that success.