If there is one thing we’ve learned from working alongside funeral directors and providing them with call centre services, it’s just how incredible the funeral business is. Many funeral directors speak about how their line of work was not quite what they expected when getting started, with many wishing they many some of the following considerations before getting into the funeral business:
The funeral business is understandably less cheerful than most other professions. Because of this, it is important to consider whether your personality is the right fit for the job.
You need to be a compassionate and understanding person with a lot of patience, not to mention being able to deal with upsetting situations and grieving clients. You should be able to maintain professionalism while offering empathy, and it’s a hard balance not everyone is equipped for.
As with any profession, those working in the funeral industry require a fair amount of training. Whether this is done through funeral service courses offered by accredited bodies such as the National Association of Funeral Directors (NAFD) or completing an apprenticeship with a funeral director, you need to be willing to put a lot of time and effort into learning the trade.
Not everyone realises the importance of good marketing for a funeral home. There is quite a lot of competition in the funeral business, especially with long-established family run businesses, so you need to consider how to best market a funeral business. Creative marketing strategies are often necessary for newer funeral businesses so think about whether you are prepared - or know how - to do this.