When working with a funeral support service provider like us, funeral businesses benefit from having more time to focus on running their business. By outsourcing funeral answering services, a funeral home has fewer distractions so can better improve various aspects of their business, from improving customer service to having more time to train new staff.
However, some funeral homes are unsure of the effectiveness of a funeral call centre, so we’ve outlined what to expect from services such as our own to help ease any concerns about what this service entails.
24/7 Call Support
The most useful part of a funeral call centre is being able to phone a business at any time. The funeral industry is unique in that it doesn’t stick to conventional work hours, as people rarely know when they need the service, so calls to funeral homes are generally made on short-notice.
As a funeral director cannot be at the phone 24/7, call centres offer a solution by providing an operator that is always on standby to answer any calls to the business no matter the time of day.
Caring and Considerate Operators
Funeral call centre operators are trained to show the upmost respect and compassion towards clients. It’s an emotionally trying time for people arranging funerals, so call centres always focus on offering caring and considerate responses to all enquiries, helping to maintain a good reputation for the funeral home and generate more sales.
Not all funeral homes have the same requirements from a funeral support service, so most offer bespoke solutions. This allows the clients to get tailor-made support services, whether it’s assisting a single funeral home or a larger business operating several locations.